Payment:
All orders, domestic and international must be paid in full before we can ship the CRMs.
Credit card:
We accept Visa, MasterCard, Discover and American Express. Once you place your order, you will receive an e-mail with an invoice number. After you receive the invoice number, click here to provide credit card information to our secure online payment service. We do not accept credit card information via telephone, fax or email.
Wire Transfer
We also accept wire transfers. Please wire using the information below.
Bank name: Bank of America, N.A.
ABA number: 026009593
Swift code: BOFAUS3N
Address: 1500 South Dixie Highway
Coral Gables, FL 33146
Credit: Rosenstiel Campus – University of Miami
Account number: 898052398309
Please reference invoice number on any type of payment. We will not be able to send your order until wire transfer is confirmed.
Please reference invoice number. We will not be able to send your order until wire transfer is confirmed.
Ordering:
To order please complete the order form, by clicking here. If you have a Purchase Order, please include it on the form. If you are part of the EU, please include your receiver’s Economic Operator Registration and Identification (EORI) number, otherwise we cannot ship your order to EU. After completing the order form please email it to lcustals@earth.miami.edu.
Once we receive your order form, we will return it to you with your Invoice Number and the shipping cost via email. After you receive the invoice number, click here to provide your credit card information to our secure online payment service. Alternatively, you can make payment via wire transfer using the information above. Please do not forget to reference your Invoice Number on your wire transfer.
We are not able to service refunds, accept returns or exchanges on any CRM product.
Additional Costs:
In addition to the cost of the CRMs, you will be charged the cost of shipping on your invoice, unless you provide us with your FedEx account number on which to charge the shipping.
International Cost:
We have had great success shipping CRMs to most countries.
International shipments must be paid in full before we can ship the CRMs.
We are not responsible for the quality or accuracy of licenses, permits or other international import documents. It is the end user’s responsibility to provide to customs all required documents or permits, taxes and duties for their country.
We recommend that your licenses and the permitting requirements be reviewed on an annual basis. If your country does not accept this type of import due to customs regulations, we do not refund pre-payments. Please investigate before ordering the import requirements for CRMs.
We are not responsible for CRMs held up in customs because of delay on your side to provide all paperwork, taxes, and duties. Keep in mind that CRMs cannot be exposed to heat, leaving the product without air conditioning in very hot weather may damage the product.
Shipping:
We are required to send your order via FedEx for domestic orders only. For international orders, we are required to send your order via DHL, if you would like to use FedEX, you must provide an international FedEx account . You would receive an email from FedEx with a tracking number. If your order has not arrived within a week, please check the tracking information emailed to you first, and then contact us with any questions.
